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IT Support
Endpoint troubleshooting, Windows, Microsoft 365, hardware and software support, SOPs, and knowledge bases.
IT Services Engineer · HomeLab Enthusiast · Problem Solver
Today's challenges,
tomorrow's solutions.
Hi, I'm JT, an IT Services Engineer at SHL Medical.
I enjoy hands-on problem solving, with a focus on troubleshooting, IT infrastructure, and networking. My HomeLab is where I keep building, testing, and learning.
At work, I focus on continuous improvement: refining workflows around real problems and turning solutions into reusable SOPs that others can build on.
This website was built with vibe coding and way too many late nights for someone about to turn 30.
01 / ABOUT ME
An IT engineer.
Always trying something new.
My IT journey began in HelpDesk and IT support.
Beyond fixing an issue, I want to understand why it happened
and how better workflows, SOPs, or architecture could prevent it next time.
After work, my 9U HomeLab rack becomes my playground.
I run my own virtualization environments with VMware ESXi & Proxmox VE, Home Assistant for my smart home
and Active Directory. (I'm still exploring)
I break things, then fix them (or just restore a snapshot).
After all, how do you know you really understand your lab until you've broken it? 🤯
Words every IT engineer knows
“Have you tried turning it off and on again?”
“I want a Cisco switch, not a Nintendo Switch.”
“If it works, don't touch it.”
“Gabe Newell Still Can't Count to Three.”
02 / SKILLS
My Toolkit
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Networking
VLANs, routing, firewalls, DNS, and VPNs, plus planning and experimenting with UniFi networks.
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Systems
Windows, macOS, Ubuntu Linux, Windows Server, Active Directory, virtualization, and Synology NAS services.
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HomeLab
Real-world IT infrastructure, scaled down for home:
from network segmentation
to VMs, DMZs, and service deployment.
Including the website you're browsing right now. 😉
03 / HOMELAB
My 9U HomeLab Rack
01
Network
Ubiquiti Dream Machine Special Edition / USW Pro Max 24 PoE Switch
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Virtualization
Proxmox VE / VMware ESXi
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Storage & Backup
Synology NAS DS1522+ / Hyper Backup / ABB
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Power
APC Back-UPS Pro 700 / PowerSync PDU
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DIY Network Cabling
Patch Panel Assembly / Keystone Jack Termination / Cable Management
04 / PROJECTS
Projects & Work in Progress
01
NETWORK SKILLS
Network Segmentation & DMZ
Using VLANs, firewall policies, and a DMZ to separate clients, servers, IoT devices, and public-facing services in my HomeLab.
02
HOMELAB
Virtualization Lab
Building test environments with Proxmox VE and VMware ESXi to experiment with VM templates, snapshots, networking, and Linux servers.
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CONTENT CREATOR
JT's Life in Review 👣
Turning hands-on NAS, HomeLab, and IT experience into tutorials, so the process of solving problems becomes something worth sharing.
05 / CONTACT
Questions?
Let's connect.
Interested in HomeLabs too?
Wondering which Synology NAS or UniFi Cloud Gateway fits your needs?
Or want to swap IT support stories 👻 ghost stories?
Feel free to reach out. Let's chat! 🙌